Billing & Shipping Address Security Policy
For security purposes, orders automatically default to ship to your verified billing address. If you need hardware delivered to a separate destination (such as a professional installer or workplace), enter the alternate delivery address in the order notes during checkout. Our customer service team will contact you to verify details prior to shipment.
Orders $99+
Free Economy
5–7 Business Days
Available on all qualifying orders over $99. Ships via USPS with standard 5–7 business day ground transit within the continental U.S.
Standard
Standard Ground
2–5 Business Days
Dispatched via FedEx Ground across all commercial and residential destinations, with typical delivery in 2–5 business days depending on location.
Fast Delivery
Expedited Air
Overnight & 2-Day
Expedited FedEx options including Priority Overnight, 2Day, and Express Saver available at checkout for urgent installation timelines.
Destinations & Delivery
Daily Fulfillment Cutoff
Orders placed before our daily cutoff time are processed and shipped the same business day. Custom harnesses and special orders may require additional build time.
Physical Street Addresses Required
Carrier delivery requirements mandate physical street addresses; shipments cannot be routed to standard P.O. Boxes. For military APO/FPO handling, please contact us directly.
AK, HI, US Territories & Worldwide
We ship across North America and internationally. Non-continental shipments may carry higher rates, and international consignees are responsible for all applicable customs duties, brokerage fees, and import taxes.
Tracking & Adjustments
Tracking Number on Invoices & Email
Your tracking number is generated and included directly on the invoice emailed when your order is placed, and automated delivery progress updates are sent once carrier scans begin.
Address Corrections & Updates
Because orders move quickly into fulfillment, any address modifications must be communicated immediately by phone at (720) 733-2348 or by email to sales@vaistech.com.
Damaged Shipments & Delivery Acceptance
If an order arrives damaged, retain all original boxes and materials so a courier inspection claim can be initiated promptly. Please do not refuse parcels, as missed shipments should be processed through standard customer return channels.
Need assistance with an active shipment? Call (720) 733-2348 or email sales@vaistech.com.