Warranty Claim Process
- 1 Verify Proof of Purchase: Retain your original invoice or purchase receipt. Warranty coverage is valid exclusively for the verified original purchaser.
- 2 Submit an RMA Request: Submit an online RMA request or contact us at (720) 733-2348 to obtain your official authorization number and return instructions prior to shipping.
- 3 Factory Inspection: Return the unit to our Colorado facility. Our engineering team tests and evaluates hardware to verify failure modes and rule out wiring or installation fault.
- 4 Repair or Replacement: If a defect in materials or workmanship is confirmed, VAIS Technology will repair or replace the hardware at no cost to you.
Need Fast Technical Support?
Over 95% of operational hurdles are resolved via phone without removing hardware. Call (720) 733-2348 or email sales@vaistech.com.
Over 95% of operational hurdles are resolved via phone without removing hardware. Call (720) 733-2348 or email sales@vaistech.com.
Coverage & Conditions
12-Month Coverage Period
Covers hardware failures resulting from manufacturing defects for a full 12 months from the date of initial purchase when installed according to factory instructions or professionally by an authorized 12V specialist.
Original Purchaser Protection
Warranties are non-transferable and apply exclusively to units purchased directly from VAIS Technology or an authorized wholesale dealer network partner.
Discretionary Evaluation
Determination of material or workmanship failure rests solely with VAIS Technology engineering inspection upon delivery to our testing center.
What Is Not Covered:
Coverage does not apply to damage resulting from incorrect electrical hookup, improper harness splicing, neglect, physical impact, liquid intrusion, disassembly, unauthorized repairs, or unauthorized firmware modifications.
Limited Liability & Warranty Disclaimer
This warranty is in lieu of all other warranties, expressed or implied. VAIS Technology’s liability is strictly limited to the repair or replacement of the defective component itself. This agreement expressly excludes installation or uninstallation labor costs, diagnostic charges, towing, rental car expenses, vehicle downtime, or consequential damages resulting from loss of vehicle use or component failure. In no event shall liability exceed the original purchase price paid for the product.