How to Start a Return
- 1 Get Your RA#: Contact us at (720) 733-2348 or submit the RMA request form. Returns without an RA# clearly marked on the exterior of the package will not be accepted.
- 2 Pack Securely: Include your original receipt and clearly write your RA# on the outside of the box.
- 3 Ship with Tracking: We strongly advise using a trackable and insured carrier like UPS or FedEx.
Return Address:
VAIS Technology — Returns
8811 American Way, Suite 125
Englewood, CO 80112
VAIS Technology — Returns
8811 American Way, Suite 125
Englewood, CO 80112
Eligibility & Timing
30-Day Window: Returns must be initiated within 30 days of the shipment date.
Condition: Items must be completely unused and in original packaging. Used parts cannot be accepted unless covered under a valid warranty issue.
Damaged Shipments: If your shipment arrived damaged, please report it within 3 days of receipt and retain all original cartons/packing material for carrier claims.
Non-Returnable Items:
- Custom-ordered components and wiring harnesses
- Open Box SXV300 Tuners
- Items not purchased directly from VAIS Technology
Refunds & Deductions
Processing Time: Inspected returns are processed within 1 week of delivery. Please allow 2–3 business days for your banking institution to post the credit.
Shipping Costs: Original shipping charges are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our packing error.
Free Shipping Deduction: If you received free shipping at checkout, the actual carrier costs incurred by VAIS Technology will be deducted from your final credit.
Restocking Fee: A restocking fee of up to 25% may apply depending on item inspection and repackaging condition.
Having Technical Issues?
Over 95% of all issues are resolved without an RA through simple configuration, firmware updates, or vehicle-specific port assignments. Before initiating a return, contact our Denver-based engineering support team:
Terms & Liability Disclaimers
VAIS Technology is not responsible for labor costs, towing, rental charges, or incidental expenses incurred from product defects or incorrect installation. Our liability is strictly limited to replacement or refund of the product itself.
We are not liable for vehicle electrical damage resulting from improper installation or component alteration. We strongly recommend installation by a certified 12V automotive electronics specialist.
Customers remain responsible for product condition until delivered to our facility. VAIS Technology is not liable for packages lost, stolen, or damaged in transit without proof of delivery.